Privacy policy

1. Data protection at a glance

General information

The following information provides a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified. For detailed information on the subject of data protection, please refer to our privacy policy listed below.

Data collection on this website

Who is responsible for data collection on this website?

Data is processed on this website by the website operator. You can find their contact details in the section "Information on the data controller" in this data protection statement.

How do we collect your data?

Your data is collected in one way by you providing it to us. This may be, for example, data that you enter in a contact form.

Other data is collected automatically by our IT systems or after your consent when you visit the website. This is mainly technical data (e.g. Internet browser, operating system or time of page view). This data is collected automatically as soon as you visit this website.

What do we use your data for?

Part of the data is collected to ensure error-free availability of the website. Other data may be used to analyze your user activity.

What rights do you have regarding your data?

You have the right at any time to receive information free of charge about the origin, recipient and purpose of your stored personal data. You also have the right to request that it be corrected or deleted. If you have given your consent to data processing, you can revoke this consent at any time in the future. You also have the right to request restriction of the processing of your personal data under certain circumstances. You also have the right to file a complaint with the respective regulatory authorities.

You can contact us at any time regarding this and other questions on the subject of data protection.

Third-party analytics and tools

When visiting this website, your surfing activity may be statistically analyzed. This is done mainly with so-called analytics programs.

For detailed information about these analytics programs, please see the following privacy statement.

2. Hosting and Content Delivery Networks (CDN)

Shopify

We host our website with Shopify International Limited, Victoria Buildings, 1-2 Haddington Road, Dublin 4, D04 XN32, Ireland (hereinafter: "Shopify").

Shopify is a web page creation and hosting tool. When you visit our website, Shopify collects your IP address and information about the device and browser you are using. Shopify also analyzes visitor numbers, visitor sources, and customer activity, and generates user statistics. When you make a purchase on our website, Shopify also collects your name, email address, shipping and billing addresses, payment information, and other data related to the purchase (e.g., phone number, amount of sales made, etc.). Shopify stores cookies in your browser for the analytics.

For details, see the Shopify privacy policy: https://www.shopify.de/legal/datenschutz.

The use of Shopify is based on Art. 6 (1) lit. f of the GDPR We have a legitimate interest in ensuring that our website is presented as reliably as possible. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1) lit. a of the GDPR; the consent can be revoked at any time.

Conclusion of a contract for order processing

We have entered into a contract for order processing with Shopify. This is a contract required by data protection law, which ensures that Shopify only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

3. General notes and mandatory information

Data protection

The operators of these pages take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations as well as this privacy statement.

When you use this website, various personal data are collected. Personal data is data with which you can be personally identified. This privacy policy explains what data we collect and what we use it for. It also explains how and for what purpose this is done.

We would like to point out that data transfer on the Internet (e.g. when communicating by email) can have security gaps. Complete protection of data against access by third parties is not possible.

Note on the responsible body

The responsible body for data processing on this website is:

CWC Handels GmbH
Franz Josef Platz 9
A-4810 Gmunden

Phone: +43 1 225635474
Email: office@c-w-c.store

The controller is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data (e.g. names, e-mail addresses, etc.).

Storage duration

Unless a more specific storage period has been specified within this data protection declaration, your personal data will be retained by us until the purpose for the data processing no longer applies. If you assert a legitimate request for deletion or revoke consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data (e.g. retention periods under tax or commercial law); in the latter case, deletion will take place after these reasons no longer apply.

Note on data transfer to the USA

Tools from companies based in the USA, among other things, are integrated on our website. When these tools are active, your personal data may be transferred to the US servers of the respective companies. We would like to point out that the USA is not a safe third country in the sense of EU data protection law. U.S. companies are obliged to hand over personal data to security authorities without you, as the data subject, being able to take legal action against this. It can therefore not be ruled out that US authorities (e.g. intelligence services) process, evaluate and permanently store your data located on US servers for surveillance purposes. We have no influence over these processing activities.

Revocation of your consent to data processing

Many data processing operations are only possible with your express consent. You can revoke a previously granted consent at any time. The lawfulness of the data processing carried out until the revocation remains unaffected by the revocation.

Right to object to data collection in special cases and to direct marketing (Art. 21 of the GDPR)

IF THE DATA PROCESSING IS CARRIED OUT ON THE BASIS OF ART. 6 (1) LIT. E OR F OF THE GDPR, YOU HAVE THE RIGHT TO OBJECT TO THE PROCESSING OF YOUR PERSONAL DATA AT ANY TIME FOR REASONS ARISING FROM YOUR PARTICULAR SITUATION; THIS ALSO APPLIES TO PROFILING BASED ON THESE PROVISIONS. THE RESPECTIVE LEGAL BASIS ON WHICH PROCESSING IS BASED CAN BE FOUND IN THIS DATA PROTECTION DECLARATION. IF YOU OBJECT, WE WILL NO LONGER PROCESS YOUR PERSONAL DATA UNLESS WE CAN DEMONSTRATE COMPELLING LEGITIMATE GROUNDS FOR THE PROCESSING WHICH OVERRIDE YOUR INTERESTS, RIGHTS AND FREEDOMS, OR THE PROCESSING IS FOR THE PURPOSE OF ASSERTING, EXERCISING OR DEFENDING LEGAL CLAIMS (OBJECTION UNDER ARTICLE 21 (1) of the GDPR).

IF YOUR PERSONAL DATA IS PROCESSED FOR THE PURPOSE OF DIRECT MARKETING, YOU HAVE THE RIGHT TO OBJECT AT ANY TIME TO THE PROCESSING OF PERSONAL DATA CONCERNING YOU FOR THE PURPOSE OF SUCH MARKETING; THIS ALSO APPLIES TO PROFILING INSOFAR AS IT IS ASSOCIATED WITH SUCH DIRECT MARKETING. IF YOU OBJECT, YOUR PERSONAL DATA WILL SUBSEQUENTLY NO LONGER BE USED FOR THE PURPOSE OF DIRECT MARKETING (OBJECTION ACCORDING TO ART. 21 (2) OF THE GDPR).

Right of appeal to the competent supervisory authority

In the event of breaches of the GDPR, data subjects shall have a right of appeal to a supervisory authority, in particular in the member state of their habitual residence, their place of work or the place of the alleged breach. The right of appeal exists without prejudice to other administrative or judicial remedies.

Right to data portability

You have the right to have the data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a common, machine-readable format. If you request the direct transfer of the data to another controller, this will only be done insofar as it is technically feasible to do so.

SSL or TLS encryption

This site uses SSL or TLS encryption for security reasons and to protect the transfer of confidential content, such as orders or requests that you send to us as the site operator. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser's address bar.

If SSL or TLS encryption is activated, the data you transfer to us cannot be read by third parties.

Encrypted payment transactions on this website

If there is an obligation to provide us with your payment data (e.g. account number in the case of direct debit authorization) after the conclusion of a fee-based contract, this data is required for payment processing.

Payment transactions via the common means of payment (Visa/MasterCard, direct debit) are made exclusively via an encrypted SSL or TLS connection. You can recognize an encrypted connection by the fact that the address line of the browser changes from "http://" to "https://" and by the lock symbol in your browser's address bar.

In the case of encrypted communication, any payment details you submit to us cannot be read by third parties.

Information, deletion and correction

Within the framework of the applicable legal provisions, you have the right at any time to receive free information about your stored personal data, its origin and recipient and the purpose of data processing and, if applicable, the right to correct or delete this data. You can contact us at any time with regard to this and other questions on the subject of personal data.

Right to restriction of processing

You have the right to request the restriction of the processing of your personal data. You can contact us at any time to do this. The right to restrict processing exists in the following cases:

If you dispute the accuracy of your personal data stored by us, we usually need time to verify this. For the duration of the review, you have the right to request restriction of the processing of your personal data.
If the processing of your personal data happened/is happening unlawfully, you may request the restriction of data processing instead of erasure.
If we no longer need your personal data, but you need it to exercise, defend or enforce legal claims, you have the right to request restriction of the processing of your personal data instead of deletion.
If you have lodged an objection pursuant to Art. 21 (1) of the GDPR, a reconciliation must be made between your interests and ours. For as long as it is not yet clear whose interests prevail, you have the right to request the restriction of the processing of your personal data.

If you have restricted the processing of your personal data, such data may - apart from being stored - only be processed with your consent or for the assertion, exercise or defense of legal claims or for the protection of the rights of another natural or legal person or for reasons of important public interest of the European Union or a member state.

4. Data collection on this website

Cookies

Our internet pages use what are known as "cookies." Cookies are small text files and will not harm your personal device. They are stored either temporarily for the duration of a session (session cookies) or permanently (permanent cookies) on your personal device. Session cookies are automatically deleted after the end of your visit. Permanent cookies remain stored on your personal device until you delete them yourself or until they are automatically deleted by your web browser.

In some cases, cookies from third-party companies may also be stored on your personal device when you enter our site (third-party cookies). These enable us or you to use certain services of the third-party company (e.g. cookies for processing payment services).

Cookies have various functions. Many cookies are technically necessary, as certain website functions would not work without them (e.g. the shopping cart function or the display of videos). Other cookies are used to evaluate user activity or display advertising.

Cookies that are necessary to carry out the electronic communication process (necessary cookies) or to provide certain functions that you have requested (functional cookies, for example for the shopping basket function) or to enhance the website (for example, cookies to measure web audience) are stored on the basis of Article 6 (1) lit. f of the GDPR, unless another legal basis is specified. The website operator has a legitimate interest in storing cookies for the technically error-free and optimized provision of its services. If consent to the storage of cookies has been requested, the storage of the cookies concerned is based exclusively on this consent (Art. 6 (1) lit. a of the GDPR); consent can be revoked at any time.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. When disabling cookies, the functionality of this website may be limited.

If cookies are used by third-party companies or for analytics purposes, we will inform you about this separately within the scope of this privacy policy and, if necessary, request your consent.

Contact form

If you send us inquiries via the contact form, the information you provide in the inquiry form, including the contact data you enter there, will be stored by us for the purpose of processing the inquiry and in case of follow-up questions. We will not share this data without your permission.

The processing of this data is based on Art. 6 (1) lit. b of the GDPR, insofar as your request is related to the performance of a contract or is necessary for the implementation of pre-contractual measures. In all other cases, the processing is based on our legitimate interest in the effective processing of the requests addressed to us (Art. 6 (1) f of the GDPR) or on your consent (Art. 6 (1) a of the GDPR) if this has been requested.

The data you enter in the contact form will be retained by us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory statutory provisions – in particular retention periods – remain unaffected.

Inquiries by email, phone or fax

If you contact us by email, telephone or fax, your inquiry including all resulting personal data (name, inquiry) will be stored and processed by us for the purpose of processing your request. We will not share this data without your permission.

The data you send to us via contact inquiries will be retained by us until you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies (e.g. after we have completed processing your request). Mandatory statutory provisions – in particular statutory retention periods – remain unaffected.

5. eCommerce and payment providers

Processing of data (customer and contract data)

We collect, process and use personal data only to the extent that they are necessary for the establishment, content or modification of the legal relationship (inventory data). This is done on the basis of Art. 6 (1) lit. b of the GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures. We collect, process and use personal data about the use of this website (usage data) only to the extent necessary to enable the user to utilize the service or to bill the user for the service.

The collected customer data will be deleted after completion of the order or termination of the business relationship. Mandatory retention periods remain unaffected.

Data transfer at the conclusion of a contract for online stores, merchants and shipment of goods

We transfer personal data to third parties only if this is necessary in the context of the contract, such as to the companies entrusted with the delivery of the goods or the credit institution entrusted with the payment processing. A further transfer of the data does not take place or only if you have expressly consented to the transfer. A transfer of your data to third parties without explicit consent, for example for advertising purposes, is not conducted.

The basis for data processing is Art. 6 (1) lit. b of the GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Data transfer upon conclusion of a contract for services and digital content

We transfer personal data to third parties only if this is necessary for the processing of the contract, for example to the credit institution entrusted with the processing of payments.

A further transfer of the data does not take place unless you have expressly consented to the transfer. A transfer of your data to third parties without explicit consent, for example for advertising purposes, is not conducted.

The basis for data processing is Art. 6 (1) lit. b of the GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures.

Payment services

We include third-party payment services on our website. When you make a purchase from us, your payment data (e.g. name, payment amount, account details, credit card number) will be processed by the payment service provider for the purpose of payment processing. The contractual and data protection provisions of the respective providers apply to these transactions. The payment service providers are engaged on the basis of Art. 6 (1) lit. b of the GDPR (contract processing) and in the interest of a smooth, convenient and secure payment process (Art. 6 (1) lit. f of the GDPR). Insofar as your consent is requested for certain actions, Art. 6 (1) lit. a of the GDPR is the legal basis for the data processing; consents can be revoked at any time for the future.

We use the following payment service / payment service providers within the framework of this website:

PayPal

The

provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal").

Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

For details, please refer to PayPal's privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.